Redloop offers two main service groups, which can be categorised as “business as usual” and “one-off engagements”.
Business as Usual – Support, Implementation and moves/adds/changes
- End user client devices (desktops, laptops, ultrabooks, tablets and smartphones) of all commonly used business ecosystems (MS Windows, RT, Apple macOS, iOS and Android)
- Central server infrastructure, including load balancing or traffic management devices
- Active components of local area networks (switches, hubs, wireless access points, firewalls, routers)
- Wide area network services (broadband & leased line)
- Telephony systems (handsets, soft clients, PBX, Voice over IP)
- Video conferencing systems (telepresence, IP video, conference room specifications, webcams)
- Collaboration systems (email, skype, cloud services etc.)
- Internet presence (web hosting, eCommerce, SEO, business analytics)
- Office applications (Microsoft Office, o365, etc.)
- Line of business applications (where existing manufacturer support agreements are not in place)
One-off engagements – Major Projects and Consultancy
- Team/work package manager or project manager expertise depending on project scope
- Ad-hoc consultancy for IT strategy, business process improvement and IT process improvement
Redloop provides multiple communication channels, making it as simple as possible for the client to contact us for support. These include telephone, SMS, email and online live chat. Help channels are available to the client based on the level of service purchased, up to and including 24/7 x 365 if required.